AIBIA

Artificial Intelligence

Manage customer messages and applications with controlled AI flows.

We build an AI layer for WhatsApp, Instagram, appointment, application, and CRM processes in your business voice.

What is included – Artificial Intelligence

  • AI response and routing scenarios
  • Appointment and lead automation
  • CRM, tagging, and reporting flows
  • Privacy-aware data security

What AI does, and does not do, in customer communication

A well-designed AI assistant answers common questions in your business voice, collects the details needed for a booking or application, and routes the conversation to the right person. Negotiations, complaints, and special cases go to your team. AIBIA designs flows with this boundary made explicit; the assistant does not guess outside its knowledge.

Setup starts with your most frequent messages and their correct answers. Service lists, opening hours, price ranges, and routing rules become the assistant’s knowledge base. Then WhatsApp, Instagram, and web forms are connected, and conversations are tagged and reported.

  • Booking, reminders, and change requests
  • Price, product, and service questions
  • Collecting details for quotes and applications
  • Tagging and handing messages to the right person

AI automation FAQ

What if the assistant gives a wrong answer?

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The assistant answers only from the knowledge you approve. When a question falls outside it, the conversation is handed to your team, and every conversation can be reviewed later.

Can I keep my current WhatsApp number?

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In most cases, yes. The requirements for moving the number to the WhatsApp Business API are checked together before setup.