Channel Integration

Manage all messages in one panel.

Unify WhatsApp Business and Instagram DM conversations. Your team responds to all customers from a single interface.

WhatsApp Business APIInstagram DMSingle Panel

Supported Channels

WhatsApp Business

Enterprise communication with official WhatsApp Business API integration.

Instagram Direct

Reply to Instagram DM messages from the same panel.

Features

Unified Inbox

Messages from all channels collected in one place.

Team Assignment

Conversations can be assigned to different team members.

Quick Replies

Save frequently used responses as templates.

Tagging

Organize conversations with tags.

Search & Filter

Easily find past conversations.

Reporting

Response times and performance metrics.

Security & Compliance

GDPR-compliant data processing

Encrypted message transmission

Access authorization

Bringing WhatsApp and Instagram into one flow

Customers ask the same question on Instagram one day and WhatsApp the next. When messages sit on different phones and accounts, response times grow and some requests are never answered. AIBIA brings both channels into one flow: common questions get instant answers, booking or order details are collected, and conversations that need a person are handed to your team.

Setup starts by reviewing your message history and identifying the most common question types. Each gets an approved answer and a next step, so a price question on Instagram turns into a confirmed booking or order on WhatsApp in a few steps.

Review message history and common questions
Approve replies and routing rules
Connect WhatsApp Business and Instagram accounts
Testing, team training, and close follow-up in week one

Frequently Asked Questions

What is WhatsApp Business API?

It's Meta's official API for businesses. Enables automated messaging and integration.

Is an Instagram business account required?

Yes, Instagram integration requires a business or creator account.

How many people can use it simultaneously?

You can add unlimited users based on your team size.

Unify your messaging channels.

Manage all customer communication from a single panel.