Industry Challenges
Order status inquiries are overwhelming
Return processes are complex
Product info requests are numerous
Shipping tracking questions
AIBIA Solution
Instant order status inquiry
Shipping tracking integration
Return and exchange management
Product info chatbot
Customer checks status with order number.
Carrier and tracking link shared automatically.
Return process initiated with AI guidance.
Stock, price, and feature questions answered instantly.
Most store messages cluster around a few topics: where is my order, when will it arrive, how do returns work, is it in stock, which size should I pick. These repeat constantly and slow response times in peak periods.
AIBIA answers them on WhatsApp and Instagram according to your store policies, and hands order-specific issues, damaged items, and complaints to your team with the order details attached.
API integration available with Shopify, WooCommerce, and custom systems.
Integration available with major carriers.
AI guides customer through return process step by step.
